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Developments In The CX Market For A Smooth Contact Center

contact center operations in 2024

Description

The CX landscape is experiencing rapid growth and development, especially with the popularity of cloud computing solutions and automation options that are continually expanding its scope and offering a range of efficiencies.

North America in particular has seen massive growth in terms of CCaaS adoption, with a market share of 41.4% in the contact center space accounted for from the global CCaaS market.

These developments are primarily made to address the growing needs of the contemporary customer, who demands more personalization, more efficient processes, and an overall smoother customer experience.

Let’s take a look at the latest developments in the CX market you should know about to set up a smooth contact center operation in 2024.

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