How Private Taxi Hire Businesses Can Improve Customer Loyalty with Technology

Description

According to a *statistical report, acquiring a new customer can cost businesses 5-25 times more than retaining an existing customer. But still, as per the same report, 44% of businesses prioritize customer acquisition, while only 18% prioritize customer retention.

One more statistic that is very crucial to understand in the report is that companies have a 60-70% chance of selling to an existing customer while only a 5-20% chance of selling to a new customer.

These statistics clearly suggest how crucial it is for businesses to retain customers. It not only drives more business for them but also enhances their long-term success rate and revenue.

So, private taxi hire businesses must keep their focus intact on delivering great service to customers and turning them into a loyal customer base.

To do so, they must go the extra mile and offer their customers more than just a transportation medium that helps them reach from location A to location B.

Discover how private taxi hire businesses can enhance customer loyalty by adopting technology such as taxi dispatch software. Elevate customer experience and build a loyal customer base.